PetJeez is your trusted online pet store in the UAE, offering quality food, accessories, wellness products and everyday essentials for pets.

Shipping & Delivery

Where does PetJeez deliver?

We deliver to Dubai, Sharjah, Ajman.

How long does delivery take?

Orders are typically delivered within 2–4 business days after they have been dispatched.

How long does it take to process my order?

Orders are processed within 1–3 business days after payment confirmation.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location, order size, and selected shipping method.

Do you offer free shipping?

Any available free shipping promotions will be displayed on our website or during checkout.

Can I track my order?

Yes. Once your order has been shipped, you'll receive a confirmation email with tracking information. You can track your order on our website as well, through the Order Tracking page

What should I do if my order is delayed?

Delivery times are estimates and may occasionally be affected by courier delays or weather conditions. If your order hasn't arrived within the expected timeframe, please contact our support team.

What if my package arrives damaged?

Please contact us within 48 hours of delivery and include your order number along with photos of the damaged item and packaging.

Can I change my delivery address after placing an order?

If your order hasn't been processed yet, please contact us as soon as possible. We'll do our best to update your delivery details.

Orders & Payments

How do I place an order?

Simply browse our products, add your favorites to your cart, proceed to checkout, and complete your payment.

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Is online payment secure?

Yes. All payments are processed securely through trusted third-party payment providers. We do not store your complete payment card information.

Can I cancel my order?

Orders can be cancelled before they have been processed.

Can I modify my order after placing it?

If your order hasn't been processed yet, contact us immediately, and we'll do our best to help.

I didn't receive my order confirmation email.

Please check your spam or junk folder. If you still can't find it, contact our support team.

What should I do if my payment failed?

Please try again or use another payment method. If the issue continues, contact your payment provider or our support team.

Why was my order cancelled?

Orders may be cancelled if payment cannot be verified, products become unavailable, or additional verification is required.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 14 days of receiving your order. Please go through our Refund & Return Policy.

Which products can be returned?

Products must be unused, in their original condition, and include all original packaging and accessories.

Which items cannot be returned?

Used products, damaged items caused after delivery, clearance items, and products without original packaging cannot be returned.

How do I request a return?

Contact our customer support team with your order number and reason for the return before sending the item back.

Who pays for return shipping?

If the item is damaged, defective, or incorrect, PetJeez will cover the return shipping where applicable. Otherwise, return shipping costs are the customer's responsibility.

How long does it take to receive a refund?

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

Can I exchange an item?

Exchanges are currently available only for damaged, defective, or incorrect products.

What if I received the wrong product?

Please contact us within 48 hours, and we'll arrange an appropriate solution.

What if my product arrives damaged?

Send us your order number and clear photos of the product and packaging so we can assist you promptly.

Products

How do I choose the right product for my pet?

Each product page includes descriptions and specifications to help you choose the most suitable option.

What if a product is out of stock?

Popular items may occasionally sell out. Check back later or contact us for availability.

Are your products safe for pets?

We carefully select products designed with pet safety and quality in mind.

Can I receive recommendations for my pet?

Yes. Contact our support team, and we'll be happy to help you find suitable products.

Promotions

How do I receive my first-order discount?

Eligible promotions will be automatically applied or can be redeemed using the instructions provided during checkout.

Can I combine multiple discount codes?

Unless stated otherwise, only one promotional code can be used per order.

How can I stay updated on new offers?

Subscribe to our newsletter to receive updates on new arrivals, exclusive promotions, and special discounts.

Do your promotions have expiry dates?

Yes. Promotion periods are displayed alongside each offer where applicable.

What happens if my discount code doesn't work?

Please check the code's validity, expiry date, and applicable terms. If you still experience issues, contact our support team.

General Questions

Why choose PetJeez?

We aim to make pet parenting easier by offering quality products, reliable delivery, and excellent customer support—all in one place.

Do you have a physical store?

PetJeez currently operates as an online store, allowing us to serve customers across the UAE.

Do you sell live pets?

No. We do not sell cats, dogs, or any live animals.

Do your prices include VAT?

Where applicable, pricing and taxes are displayed during checkout.

Contact & Support

How can I contact PetJeez?

You can reach our customer support team through the contact details available on our Contact Us page.

What information should I include when contacting support?

Please include your order number, a description of your question, and any relevant photos if you're reporting a product issue.

How quickly will I receive a response?

We aim to respond to all customer inquiries as quickly as possible during our business hours.

Where can I find your policies?

You can view our Privacy Policy, Delivery Policy, Return & Refund Policy, and Terms of Service at the bottom of every page on PetJeez.ae.

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